FAQs

What payment methods do you accept? 
Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, and Interact.

Do you ship to my country and do I need to pay a customs fee?
BSPKE ships to any location around the globe, but we are not responsible for any local duties and taxes applied to your package. We suggest you reach out to your local post office for this information before ordering.

Can I change or cancel my order? 
If you would like to change or cancel your current order, please reach out to our support team with your order number through our contact page.

My tracking number isn’t working? 
It can take up to 3 business days for the tracking system to reflect changes. Please check back after this period, and if you still have no new information, send our support team a message through our contact page.

What do I do if my package arrives damaged? 
Please reach out to our support team and include clear pictures of the defects. Please do not send your package back without contacting our support team first.